Practical Solutions. Measurable Growth.


Unlock Hidden Revenue—Grab Your FREE CX Guide Today!
Retail success isn’t just about great products—it’s about how customers feel in your store. In just minutes, our FREE Customer Experience Audit will help you: 

âś… Identify quick-win changes that boost engagement and sales âś… Avoid costly mistakes that drive customers away âś… Stand out in a competitive market with a store shoppers love 

No fluff, no gimmicks—just actionable insights that move the needle.

Services
 
Foundation Audit → Guided Growth Coaching
Unlock quick wins with a focused audit and expert guidance to drive immediate impact.
Strategic Audit → Transformational Coaching
Deep insights, strategic direction, and tailored coaching to elevate your store's success.
Legacy Audit → Long-Term Growth Consulting
Comprehensive audits, strategic refinement and ongoing expert support to ensure maximum growth.
Chris Berthelson
Chris Berthelson
Chris Berthelson
Testimonials
Chris Berthelson

Struggling with Shrinking Profits or Customer Retention?
As a small business owner, your time is your most valuable resource. Between managing inventory, supporting your team, and serving your customers, who has time to analyze pain points in the customer experience?  With over three decades of retail leadership, I help small business owners streamline operations, boost sales, and create lasting customer relationships. 

Your business deserves strategies that work—not just advice, but proven solutions that bring results. Whether it’s optimizing operations, enhancing customer experience, or driving profitability, I help retailers succeed. 

If you’re serious about scaling your business, maximizing revenue, and reclaiming control over your customer experience, you’re in the right place.