Retail Growth Starts Here: Strategies That Drive Results

Struggling with Shrinking Profits or Customer Retention?

With over three decades of retail leadership, I help small business owners streamline operations, boost sales, and build lasting customer relationships—turning everyday challenges into scalable success.

Businesses with poor CX experience up to 9.5% revenue loss annually—that’s money left on the table!

Retail is tough. Declining margins, inconsistent customer satisfaction, and operational inefficiencies can feel overwhelming. But success doesn’t happen by chance—it happens through tested frameworks that drive real, measurable improvements.

Businesses that ignore CX improvements miss out on 40% higher revenue.

With 30+ years of experience launching, scaling, and transforming businesses, I bring strategies designed to cut costs, increase revenue, and build a brand that keeps customers coming back.

Elevate Your Retail Experience. Drive More Revenue.

Chris Berthelson
The Customer Impact Blueprint

👉 Stop feeling overwhelmed and start making strategic, profit-driven decisions.
👉 Stand out in a crowded market and keep customers coming back.
👉 Stop struggling with inconsistent sales and create a predictable revenue stream.
👉 Improve your customer experience and turn first-time buyers into lifelong fans.

Unlock Your Retail Success—Schedule a Free Strategy Session with us today!

Retail Growth Without the Guesswork.
Chris Berthelson
What Success Looks Like

  • Predictable & Growing Revenue: No more inconsistent sales.
  • A Customer Experience That Converts: Shoppers won’t just visit—they’ll keep coming back. 
  • Operational Efficiencies That Save Time & Money: No more wasted hours and unnecessary costs. 
  • A Brand That Commands Loyalty: Your store won’t just be a place to shop.
Why Our Approach Works


Unlike one-size-fits-all advice, our frameworks are built for real-world retail challenges. We help retailers simplify operations, refine customer experience, and maximize revenue—without the guesswork.


With the right strategy in place, you gain control, see measurable results, and finally feel confident in the direction of your business.

Lack of clarity on what’s working and what’s costing money?

You don’t need more advice—you need strategies that actually work!

"I’ve tried different strategies before, but I never saw lasting results."

That’s the difference with —we focus on strategies that move the needle immediately while setting you up for long-term success.

Every retail business faces unique challenges, but the obstacles are familiar.

We bring expertise forged through decades of hands-on experience, helping businesses refine, evolve, and achieve tangible success.

It’s Time to Take Control & Build a Thriving Retail Business. 

Transform Insights Into Action
  THE CUSTOMER IMPACT BLUEPRINT
 

Listening to Your Customers, Powering Your Retail Growth.

In today’s competitive retail environment, every interaction counts. 

Our Customer Impact Blueprint digs deep into the customer journey—from in-store experiences to online interactions—to provide you with a clear, data-driven picture of your brand’s performance. By understanding the nuances of how your customers experience your business, you can identify opportunities to enhance satisfaction, loyalty, and profitability. 

Listening to Your Customers, Powering Your Retail Growth.
Ready to Turn Frustration into Growth?

Foundation Audit

→ Guided Growth Consulting

Pinpoint quick wins and take action fast.

  • Designed for small businesses seeking rapid, focused improvements. 
  • This audit delivers essential insights to remove obstacles and drive immediate impact. 
  • Follow-up coaching helps refine operations and optimize key areas for sustainable growth.

Perfect for business owners who need fast, actionable insights without commitments. 

Strategic Audit

→ Transformational Consulting

Elevate your customer experience. 

  • A comprehensive evaluation that maps your customer journey and uncovers optimization opportunities. 
  • Delivers strategic direction for lasting success. 
  • Hands-on coaching ensures impactful execution to strengthen brand positioning and drive measurable results.
Ideal for retailers ready to refine their customer experience and build lasting success. 


Legacy Audit

→ Retail Impact Consulting

Future-proof your business.

  • For businesses committed to long-term success.
  • Experience ongoing coaching to implement and refine strategies over time. 
  • It delivers a comprehensive business transformation. 


For retailers who want game-changing results, this is the ultimate solution. 

Ready to uncover hidden opportunities in your store?

The Retail Impact Commitment

Expert Guidance. Clear Strategy. Results You Can Trust. Guaranteed. 
No risk. No commitment. Just results. 

Retail success is about proven strategies that deliver results. Over the past 30 years, I’ve scaled businesses, optimized operations, and transformed customer experiences. 

No fluff. No wasted money. Just real, hands-on help to fix inefficiencies and drive true growth. 

And when we work together? You’re getting a partner for life.
How It Works.

Our structured Retail Impact Audit & Coaching provides a comprehensive evaluation of your business’s customer journey, followed by expert consulting to turn insights into action.

👉 Step 1: Retail Impact Audit – Identify the gaps holding your business back.
👉 Step 2: Custom Blueprint & Strategy Session – Get a roadmap for improvement.
👉 Step 3: Coaching & Consulting – Implement real change with expert guidance.

Every audit comes with built-in coaching sessions to ensure you don’t just receive insights—you implement them effectively for lasting success.

Retail success isn’t luck—it’s strategy. Let’s build yours today. 👉 Start your audit & coaching journey now!


Customer Experience
Customer Experience
You Will Walk Away With...
Your business isn’t just getting an evaluation—it’s gaining a roadmap to measurable success.
 
 
👉 Clear, Actionable Insights No more guessing.
👉 A Strategic Blueprint for Growth Tailored recommendations.
👉 Customer Experience Optimization Refined strategies.
👉 Improved Operational Efficiency & Profitability.
👉 Expert Coaching & Ongoing Guidance.

By the end of this journey, you'll know exactly where to focus, how to improve, and have expert support to turn insights into action.

If you’re determined to make 2025 your strongest year yet, you’re in the right place.
It’s time to see what your customers see— and improve where it matters. That's Where I Come In.

With 30+ years of experience, launching, scaling, and transforming businesses, I bring strategies that deliver measurable results for retailers looking to cut costs, increase revenue, and build a brand customers trust.

Our proven process delivers real results for businesses like yours

You Have a Choice. You can either...
 
❌ Keep guessing why sales are inconsistent. ❌ Struggle with customer retention and engagement. ❌ Waste time and resources on strategies that don’t deliver results.




Or you can take action
✅ Gain clear, data-backed insights into your business. ✅ Implement proven strategies that drive real customer loyalty and revenue growth. ✅ Work with an expert to refine operations and scale with confidence.
The choice is yours—keep struggling or start transforming your business today.

Who We Help (And Who Thrives With Us)

Retail business owners who are…

  • Eager to attract and retain more customers without relying on gimmicks 
  • Open to constructive feedback—the good, the bad, and the game-changing
  • Committed to doing the work rather than searching for overnight fixes
  • Willing to analyze their customer experience and make strategic improvements
  • Ready to scale sustainably—without sacrificing profit or personal sanity

Who We Don’t Work With (And Why)

Our approach won’t fit if you:

  • Expect instant results without effort—this isn’t a magic pill
  • Resist feedback or dismiss proven strategies before trying them
  • Aren’t willing to invest time and energy into your business growth
  • Ignore the customer experience and only focus on short-term sales
  • Prefer to go it alone instead of collaborating on sustainable solutions

Elevate Your Retail Experience. Drive More Revenue.

What’s Holding You Back?
If You Don’t Take Action Now…

❌ You’ll continue losing customers to competitors who prioritize experience. 
❌ Operational inefficiencies will keep draining your time, energy, and profits. 
❌ Your brand will struggle to stand out, connect, and build lasting loyalty. 
❌ Growth opportunities will slip away, leaving you stuck in the same cycle.

I’ve worked with businesses facing tough challenges.  I bring proven methods that drive measurable success. 

Don’t let uncertainty hold you back—invest in your business today, so you don’t regret it tomorrow.

Customer Experience