Struggling with Shrinking Profits or Customer Retention?
If customer traffic, retention, and profit feel out of reach, you’re not alone!
As a small business owner, your time is your most valuable resource. Between managing inventory, supporting your team, and serving your customers, who has time to analyze pain points in the customer experience?
That’s where I come in. My Customer Impact Audit is a blueprint built for business owners like you—those who want results, not more tasks on their to-do list. I handle the heavy lifting: assessing your store, identifying opportunities, and delivering actionable strategies to improve customer satisfaction, loyalty, and profitability.
Retail success isn’t about guesswork—it’s about proven strategies, refined through decades of hands-on experience. With 30+ years in retail leadership, I help business owners turn challenges into real results.
You stay focused on running your business. I’ll help you make it thrive!
Start Here! FREE CX Essentials Audit
5 Key Focus Areas to improve your Customer Experience!
👉 Stop Guessing—Start Fixing: Get clear, actionable insights to improve your store today. 👉 Unlock Hidden Sales Opportunities: Small changes can drive big revenue growth.
👉 Turn Visitors into Loyal Customers: Simple tweaks keep shoppers coming back.
👉 Fix Your Store’s Flow: Optimize layouts for a smoother, more profitable experience.
Get your Free CX Essentials Audit!
Gain Clarity & Control
With over three decades of retail leadership, I help small business owners streamline operations, boost sales, and create lasting customer relationships.
Offering targeted solutions that make a measurable difference in your business including:
CX Essentials Audit
🔹 Identify customer pain points & service gaps 🔹 Optimize customer interactions for better retention 🔹 Transform your shopping experience into a sales-driving asset
Operational Efficiency Blueprint
🔹 Pinpoint inefficiencies eating into your margins 🔹 Build streamlined workflows that save time & money 🔹 Minimize inventory losses and optimize staff productivity
Brand Strategy & Growth Planning
🔹 Craft a brand experience that connects deeply with customers 🔹 Develop a scalable retail business for lasting success 🔹 Convert first-time shoppers into loyal buyers
Proven Strategies with Results
🔹 Growing Profits 🔹 Operational Precision 🔹 Customer Loyalty That Lasts 🔹 Expansion & Scalability
Unlock Hidden Opportunities in Your Customer Experience
The Customer Impact Blueprint
Your customer experience holds untapped potential. The Customer Impact Blueprint transforms every interaction into measurable business growth, leveraging over 30 years of retail expertise to guide your way.
The Customer Impact Blueprint is a tailored evaluation that uncovers hidden opportunities in your customer interactions. We go beyond surface-level reviews to provide unbiased insights and actionable strategies designed to deliver measurable results.
With over 30 years of proven expertise, the Customer Impact Blueprint offers an unparalleled depth of analysis and a long-term partnership for business success
Our proven process delivers real results for businesses like yours.
Tiered Coaching & Implementation Support
- Every CX Audit comes with built-in coaching sessions to ensure you don’t just receive insights—you implement them effectively for lasting success.
- Our coaching programs take your audit insights further, helping you implement strategies, refine operations, and scale sustainably.
Three Levels Of Support
Insight + Action = Sustainable Growth
CX Essentials
Quick Wins for Immediate Impact
- Why Choose This?: For businesses seeking rapid improvements, this audit identifies key friction points and provides a clear roadmap for enhancement. With a focused strategy session, you’ll receive targeted recommendations that deliver results without overwhelming execution.
- Expected Outcomes: ✅ Immediate fixes that reduce customer frustration ✅ Streamlined operations for better efficiency ✅ A prioritized roadmap for sustainable improvements
- Perfect for business owners who need fast, actionable insights without long-term commitments.
CX Catalyst
Strategic deep dive for lasting growth.
- Why Choose This? Designed for businesses that want more than quick fixes—this audit includes customer journey mapping, operational insights, and 2-3 coaching sessions to refine strategies. It ensures a structured pathway to elevated customer satisfaction and retention.
- Expected Outcomes: ✅ A data-backed customer experience strategy ✅ Improved retention and repeat business ✅ Optimized customer touchpoints across channels.
- Ideal for brands ready to refine their customer experience and build lasting success.
CX Impact
Full transformation for sustainable scaling
- Why Choose This? For businesses committed to long-term success, this audit includes multi-location assessments, advanced analytics, and ongoing coaching to implement and refine strategies over time. It’s not just an audit—it’s a comprehensive business transformation.
- Expected Outcomes: ✅ A fully optimized customer experience model ✅ Increased customer satisfaction and lifetime value ✅ Strategic long-term growth with expert guidance
- For retailers who want game-changing results, this is the ultimate solution. Invest in long term success.
Still on the Fence? Think About This:
Every negative customer experience takes 12 positive interactions to recover. Can you afford that kind of loss?
Retailers that ignore CX are missing out on loyal customers and easy wins in profitability.
If you’re tired of losing customers, struggling to stand out, or seeing profits slip away—your CX strategy needs a transformation.
Let’s Turn Your CX into Revenue.
We’re not just consultants—we’re partners in building a smarter, more profitable retail operation for you. Let’s unlock the growth your business deserves.
What You Gain: From Struggles to Success
Transforming Pain Points into Profitable Solutions
💡 Customers Frustrated? → Fix friction points, create seamless interactions, and boost satisfaction.
📈 Missing Sales? → Optimize your messaging, store flow, and touchpoints to maximize conversions.
⏳ Feeling Overwhelmed? → Streamline operations, free up time, and gain clarity on what truly drives growth.
🎯 Guessing Your Next Move? → Use data-backed insights to make smart, profitable decisions.
Retail success isn’t luck—it’s strategy. Let’s build yours today.
👉 Start your audit & coaching journey now!
The Retail Impact Commitment
Expert Guidance. Clear Strategy. Guaranteed.
I’ve spent decades transforming retail businesses, and I know what works. That’s why I stand by what we say.
If we don’t deliver clear, actionable insights that drive measurable improvements—you don’t pay.
What You Gain
- A streamlined customer journey that boosts satisfaction, repeat business, and positive word-of-mouth.
- Optimized touchpoints that drive purchasing behavior, resulting in higher sales and revenue growth.
- Actionable frameworks and structured coaching for smoother operations, freeing up time and resources to focus on business growth.
- Comprehensive analytics and expert guidance to make confident, revenue-generating decisions.
- Get the audit. Implement the strategy. Transform your business.
Transform Pain Points into Profitable Solutions
- From Frustrated Customers to Loyal Advocates
- From Missed Sales to Maximized Revenue
- From Overwhelmed Operations to Scalable Success
- From Guesswork to Data-Driven Decisions
- Retail success doesn’t happen by chance—it’s built through intentional, strategic improvement.
- Get the audit. Implement the strategy. Transform your business.
The Cost of Ignoring Your Customer Experience
Every day you delay improving your CX, your business is losing customers, revenue, and momentum. Here’s what happens when CX isn’t a priority:
❌ Lost Revenue: Businesses with poor CX experience up to 9.5% revenue loss annually—that’s money left on the table.
❌ Customer Churn: 96% of dissatisfied customers don’t complain… they just never come back.
❌ Competitive Disadvantage: By 2025, 89% of businesses will compete primarily on CX—if yours isn’t optimized, you’ll be left behind.
❌ Declining Loyalty: It takes 12 positive experiences to recover from just one negative interaction—most retailers never get that second chance.
❌ Profit Drain: Businesses that ignore CX improvements miss out on 40% higher revenue that comes from better customer retention and engagement.
Copyright Chris Berthelson
